Guarantee on Website Design
We guarantee that you will be 100% satisfied with the result of your website design. To ensure your complete satisfaction, we will build your site in sub-domain under our own, allowing you to view and approve each and every page before they go live on your site. We welcome your creative feedback and input at every step of the process and will not consider the process ‘complete’ until you are happy with the design. Once we have mutually agreed that the site is finished and ready to go live, we will publish your website to your domain.
Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with your new website, we offer a refund guarantee of up to 100% of the setup fee paid.
Our refund policy works as below:
100% Refund of Setup Fee, If Requested
- Prior to showing of any design layout, no questions asked, or
- Before design is published to your domain.
- Applicable to all plans.
- Refund is not allowed once the design has been published to your domain.
- Refund must be requested within 15 calendar days from date of original order.
- Refund not applicable on domain registration fees, Custom Facebook features, monthly hosting fees or for hosting addon features.
- Refund not applicable for express service clients.
- Refund must be requested in writing (via email or contact form).
- If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of our management.
- If the physician practice or physician group for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund
Guarantee on our Monthly Support & Maintenance
We want our clients to be absolutely floored by the support and maintenance of their website that they receive from us, so if at any time you are not 100% satisfied with the results, or are unhappy with the experience in any way, we encourage you to contact us and we will make it right. Guaranteed!
We offer a refund of your monthly subscription cost for our support and maintenance services. The refund is up to the past 2 monthly subscription payments made.
By asking for a refund of the monthly subscription cost, that will terminate our agreement to host and support the site immediately.